Shipping & Returns

Shipping & Returns

At Ivory Nights, we want your order to reach you quickly, safely, and in perfect condition - whether you are in Pakistan or anywhere in the world.

Domestic Shipping (Pakistan)

  • Delivery time: 3-5 business days
  • Shipping fee: Calculated at checkout based on your location
  • We deliver to all major cities including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, and more
  • Cash on Delivery (COD) available across Pakistan

International Shipping (Worldwide)

  • Delivery time: 7-21 business days depending on destination
  • Shipping fee: Calculated at checkout based on destination country and order weight
  • We ship to the USA, UK, UAE, Canada, Australia, Europe, and most countries worldwide
  • International orders are shipped via tracked courier services
  • Customs duties and import taxes may apply depending on your country - these are the responsibility of the customer

Order Processing

  • Orders are processed within 1-2 business days after payment confirmation
  • You will receive a confirmation email with tracking details once your order is dispatched
  • Orders placed on weekends or public holidays are processed the next business day

Returns & Exchanges

We want you to love every Ivory Nights piece. If something is not right, here is how we can help:

  • Return window: 7 days from the date of delivery
  • Items must be unworn, unwashed, and in original packaging with tags attached
  • For hygiene reasons, panties and swimwear cannot be returned unless faulty
  • Exchanges are subject to stock availability

How to Request a Return

  1. Contact us at our Contact page within 7 days of receiving your order
  2. Provide your order number and reason for return
  3. Our team will guide you through the return process
  4. Once the returned item is received and inspected, a refund or exchange will be processed within 5-7 business days

Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us immediately with photos of the item and packaging. We will resolve the issue promptly at no additional cost to you.

Questions?

Reach out to us via our Contact page or FAQ - we are happy to help.